15. Knowledge base

If you want to display the Knowledge base articles/blogs to the portal users, select this widget. You need to configure the following details:

 

Records per Page: Set the no. of the records per to be displayed on the page.

 

Role Access: Select the Portal users Roles that are created under the Portal User Management -> Roles.

 

Design Layout: You will get the 3- predefined Design Layouts (Style). Select any design layout to display in the customer portal.

 

By clicking on the design, you will get the preview of the design.

 

Enable reCAPTCHA: If you have enabled the reCAPTCHA, you will get the “Enable reCAPTCHA” option in the Knowledge Base widget. By enabling the reCAPTCHA, the page will be protected from spam when the portal users navigate to the page.

 

Note: If the V3 reCAPTCHA is configured, only then you will get the Enable reCAPTCHA option in the Knowledge Base widget configuration. If you have enabled it, the V3 reCAPTCHA will appear in the customer portal.