18. Case Deflection Configuration

You can configure the Case Deflection widget to allow the customers to search the solution. You need to configure the following details:

 

Description: Insert the relevant message to search the solution.

 

Redirect Page: Select the specific redirection page. i.e., Create Case page

 

Records Per Page: Set the no. of records to be displayed on the page.

 

Design Layout: By scrolling down, you will get the 2-predefined Design Layouts to select the appearance of the case deflection in the customer portal.