Case Deflection Configuration

You can configure the Case Deflection widget to allow the customers to search the solution. You need to configure the following details:


Description: Insert the relevant message to search the solution.


Redirect Page: Select the specific redirection page. i.e., Create Case page


Records Per Page: Set the no. of records to be displayed on the page.


Enable Workflow: Tickmark this option to assign the workflow and derive the results based on the assigned conditions. 


Data Loading Workflow: Assign the created workflow to the widget that you want to enable for the data loading.


Design Layout: By scrolling down, you will get the 2-predefined Design Layouts to select the appearance of the case deflection in the customer portal.