Case Deflection widget

Case Deflection: You can configure the Case Deflection widget to allow the customers to search the solution. You need to configure the following details:

 

– Description: Insert the relevant message to search for the solution.

 

– Redirect Page: Select the specific redirection page. i.e., Create Case page

 

– Records Per Page: Set the no. of records to be displayed on the page.

 

– Design Layout: By scrolling down, you will get the 2-predefined Design Layouts to select the appearance of the case deflection in the customer portal.

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