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HomeKnowledge base

Knowledge base

Knowledge Base block is used to get the Knowledge base articles, blogs or instructions in the customer portal under the Knowledge base modules. You need to select the Knowledge base block from the ‘Salesforce Portal’ blocks.

 

Note: Knowledge base page is not automatically created when the CRM is connected, you need to create it manually.

 

You must select the ‘Page Type’ as the Portal Knowledge Base Page. So, it will define as a Knowledge base page.

 

By selecting the ‘Knowledge base’ block content, you can edit the following options under the “Block” tab:

 

-> Records show at most: You can select the maximum records to display per page.

 

-> There are two predefined styles provided for the ‘Case Deflection’ block.

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