Record Details

By clicking on any records from the list, the portal users can view the record details as per the user rights.


The fields will appear as configured from the admin side.


The portal users can edit/delete the selected records as per the user rights.


Chat Support 


Portal users will get the chat functionality by scrolling down in the Case Detail page after enabling the Notes widget from the backend. 


The portal user can also delete the chats if they are allowed from the backend.