Salesforce Customer Portal for WordPress lets WordPress website owners add a customer portal in their website with Salesforce as the backend framework and WordPress as the front-end interface. With this portal, your customers will be able to log into their accounts and create support or complaint cases that they want to be addressed, manage CRM records, get a personalized dashboard,s and many more.
Through the cases module of your Salesforce system, you will be able to get details of all the open cases and address them as per their priority.