Directly login to the portal using your portal credentials.
If two-step authentication is enabled, then portal users will receive an OTP in email. Enter valid OTP and it will allow portal users to access interface.
Note: OTP is valid for 30 minutes. If not used, then portal user needs to resend OTP and get new OTP.
Customer can sign-up to the WordPress Portal by clicking on ‘Sign Up Now!’ link on the Login Page. On clicking this link will redirect customer to sign up page as below.
A new user can directly sign-up from the Portal. The credentials will be verified to check whether any customer has been registered with same username and email address. If any such user does not exist in the system, then a user will be created in WordPress and SuiteCRM Contacts module.
As soon as the portal user is created, a verification link will be sent to user on registered email address. If user have not verified the link, they will not be able to login from portal.
Once signed-up from the Portal and have done email verification, User can directly login to the Portal and can also access his WordPress Account without having to login again.
Note: Already existing customers on both sides (WordPress and Suite) won’t get the access for Customer Portal automatically on installation.
When any user registers in the portal, an account will be automatically created with the entered username.
Portal user can retrieve their login password using the ‘Forgot Password’ Click on ‘Forgot Password’ option and enter your username and email address. Click on ‘Submit’ button and you will receive your password on your email.