You can Show/Hide the fields to portal users based on condition match that is set and configured in the “Conditional Settings” for the fields. When the portal user selects a Field, which is set as Conditional Field, the Field which is selected in “Visibility Field” will appear in add/edit of any modules. [1]
– Priority: Select the priority of the subject from “High”,” Medium”, and “Low”. [2]
If the customer has selected the “Low” priority, then the Type field will appear while adding the case as per the conditional statements from the Conditional Settings.
– Status: Select the status of the subject from New, Assigned, Closed, Pending Input, Rejected, and Duplicate.
– Case Attachments: Portal user can upload the attachments for the subject.
After adding the details, the portal users can save the case details.