Set Knowledge Base articles accessibility for Portal Users.
To set knowledge base articles accessibility, navigate to Customer Portal User Group settings.
Click on ‘Customer Portal User Group’ link and you will be redirected to the User Group Module’s List View. Here, by scrolling down, you can see ‘Knowledge Base’ sub-panel.
Select the articles or create the new ones which you want to display on portal end.
These articles will get accessible for this particular user group customers. You can also enable/disable the articles from the “portal visible” option from the detail view of article.
‘Check’ the Portal Visible option and select the Status as ‘Public’ to enable it for the Portal Users.
Knowledge Base article can be instantly useful for portal users to resolve any query.
You can also create a Knowledge Base article and give the access as per Portal User Groups.