360 case management overview

Our CRMJetty Portal Dynamics portal allows you and your portal users to create and manage cases in the easiest way possible. Users can edit their existing cases, view the case status, and delete it. Admin/Support team on the contrary, can view, provide solutions by interlinking it to a specific article or explaining it in the description box. All the cases from the portal records auto sync in the case records of Dynamics CRM. Watch this video to learn how to manage cases in CRMJetty Portal.

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