CRMJetty provides a 30-day money back policy on most of their products. There are multiple options for payment of our products. There are One Time Payments, Monthly Subscriptions, and Annual Subscriptions. Terms of our refund policy vary depending upon the method of payment and few other conditions. So to help you get a clear idea, we have provided all the details of our refund policy on our Refund Policy page.
CRMJetty conforms to strict ISMS guidelines and it is an ISO 27001 registered company. It is committed to providing distinguished support and setting customer experience standards above par. While we maintain these standards, we are equally focused on protecting our copyrights.
We welcome any advice or suggestions to improve our products!
Please note that the above Refund Policies may change from time to time. CRMJetty reserves the right to modify these policies at any time.
- Purchases with One Time Payments
Any purchase made on www.crmjetty.com where the product license is validated through one time payment, falls in this category. We will process FULL REFUND against the amount paid for the price of the product. The amount paid against the cost of support and additional domains will not be refundable.
- Purchases with Annual Subscriptions
www.crmjetty.com offers you a yearly subscription for their product. In exchange for you signing up for an annual upfront commitment, we offer you a significant discount over the already-low monthly subscription cost.
If at any time during your first 30 days using our service you are dissatisfied, please contact us. We will do our best to address your issue, provide a work around or give a timeline for a solution that will meet your needs. If you are not satisfied, we will gladly offer you a FULL REFUND for your purchase.
b(1) In any instance, if you raise an issue outside the 30 days of money back period for products purchased on an annual subscription, we will provide the refund on a prorated basis for the remainder of the period of the subscription. In order to claim the refund, it is crucial that you submit your issue within the first 30 days from the date of payment. We will consider the refund period from the start date of the month until the end of the subscription period.
- Auto Renewals
For your convenience, your monthly and yearly subscriptions will be auto-renewed until you cancel the service. Every time before your subscription auto-renews, we will send an email specifying the amount that will be charged to your credit card/paypal account. Similarly, after each renewal, we will send you a receipt via email specifying the amount that has been deducted along with the next renewal date and next renewal amount.
We know that sometimes customers forget to cancel an account they no longer want until it has already been charged. That’s why you can cancel your monthly/annual subscription even after five business days of your renewal date. We will process FULL REFUND (Last Payment Only) in the event we receive communication from your official email address in 5 business days of the auto renewal payment date. If you fail to update us within this time frame: (1) For Monthly Payment – we will cancel your subscription so the auto renewal cycle will be cancelled with no refunds for payments already processed. (2) For Yearly Payment – The clause 3.c(1) will be applied in its entirety after 5 business days of receipt of the auto renewal payment.